job description
Join Nam Heng Safety Glass, a leading manufacturer in the safety glass industry, as a Senior Customer Service & Production Planning Executive in the vibrant region of Badung, Bali. This is a unique opportunity to take charge of our Customer Service and Production Planning departments, ensuring seamless operations, exceptional client satisfaction, and efficient production workflows.
In this dynamic role, you will bridge the gap between our valued customers and production teams, optimizing schedules, resolving inquiries, and driving operational excellence. Your strategic planning and leadership will play a pivotal role in maintaining our reputation for quality and reliability in the manufacturing sector.
If you are a detail-oriented professional with a passion for customer service, logistics, and production management, we invite you to apply and contribute to our growing success in Bali’s thriving industrial landscape.
Responsibility
- Oversee and manage daily operations of the Customer Service and Production Planning departments to ensure efficiency and accuracy.
- Develop and implement production schedules aligned with customer demand, inventory levels, and resource availability.
- Coordinate with sales, production, and logistics teams to ensure on-time delivery and resolution of customer inquiries or complaints.
- Monitor and analyze production performance metrics, identifying bottlenecks and proposing process improvements.
- Maintain strong relationships with clients, providing proactive communication and updates on order status, lead times, and potential delays.
- Prepare and present reports on production progress, customer feedback, and departmental KPIs to senior management.
- Ensure compliance with safety, quality, and industry standards in all production and service activities.
- Lead, mentor, and train team members to enhance productivity, service quality, and operational workflows.
Qualifications
- Bachelor’s degree in Business Administration, Supply Chain Management, Industrial Engineering, or a related field.
- Minimum 5 years of experience in customer service, production planning, or logistics within the manufacturing industry.
- Proven track record in production scheduling, demand forecasting, and inventory management.
- Strong communication, negotiation, and problem-solving skills with a customer-centric approach.
- Proficiency in ERP systems, MS Office (Excel, PowerPoint), and production planning software.
- Ability to work under pressure, meet tight deadlines, and manage multiple priorities in a fast-paced environment.
- Familiarity with lean manufacturing principles and continuous improvement methodologies is a plus.
- Fluency in English; additional proficiency in Bahasa Indonesia is advantageous.