job description
Join Novotech as a Senior Client Delivery Director and lead high-impact client relationships in the dynamic markets of Bali. This senior leadership role is designed for strategic thinkers who excel in driving client success, fostering long-term partnerships, and delivering exceptional value in the healthcare and clinical research sectors.
As a key leader, you will collaborate with cross-functional teams to ensure seamless project execution, client satisfaction, and business growth. Your expertise will shape client strategies, enhance operational efficiency, and position Novotech as a trusted partner in the region.
This is a unique opportunity to work in a vibrant, culturally rich environment while advancing your career with a global leader in clinical research. If you are passionate about client success and thrive in a fast-paced, innovative setting, we invite you to apply.
Responsibility
- Lead and nurture strategic client relationships to drive long-term partnerships and business growth.
- Oversee the delivery of high-quality services, ensuring client expectations are met or exceeded.
- Collaborate with internal teams to align project goals with client objectives and company strategies.
- Develop and implement client engagement strategies to enhance satisfaction and retention.
- Identify opportunities for upselling and cross-selling services to maximize revenue.
- Provide leadership and mentorship to junior team members, fostering a culture of excellence.
- Monitor industry trends and competitive landscape to inform client strategies.
- Ensure compliance with company policies, regulatory requirements, and ethical standards.
Qualifications
- Bachelor’s degree in Business, Healthcare, or a related field; MBA or advanced degree preferred.
- Minimum of 10 years of experience in client management, sales, or business development, preferably in healthcare or clinical research.
- Proven track record of building and maintaining strong client relationships.
- Excellent communication, negotiation, and presentation skills.
- Strong leadership abilities with experience managing teams and driving results.
- Ability to travel as needed to meet with clients and stakeholders.
- Familiarity with the Asia-Pacific market, particularly Indonesia, is a plus.
- Strategic thinker with a results-driven mindset and problem-solving skills.