job description
Are you a data-driven problem solver passionate about transforming digital operations? Our client, a forward-thinking organization in Bali, is seeking a Senior Business Analyst to spearhead the optimization of fulfillment and operational workflows. In this pivotal role, you will leverage your analytical expertise to identify inefficiencies, design scalable solutions, and drive measurable improvements across digital platforms.
Based in the vibrant Badung region (covering Canggu, Ubud, Denpasar, and surrounding areas), you’ll collaborate with cross-functional teams to bridge the gap between business needs and technical execution. Your insights will directly impact operational efficiency, customer satisfaction, and revenue growth in a dynamic, fast-paced environment.
This is a unique opportunity to shape the future of digital operations in one of Southeast Asia’s most innovative business hubs. If you thrive in a role that combines strategic thinking with hands-on execution, we want to hear from you.
Responsibility
- Conduct in-depth analysis of fulfillment processes, digital workflows, and operational KPIs to pinpoint bottlenecks and improvement opportunities.
- Develop and present data-driven recommendations to stakeholders, including process maps, cost-benefit analyses, and ROI projections.
- Collaborate with IT, logistics, and customer service teams to implement process enhancements and digital transformation initiatives.
- Design and monitor performance dashboards using tools like Power BI, Tableau, or SQL to track operational metrics and trends.
- Lead requirement-gathering sessions to define scope for system upgrades, automation projects, or third-party integrations.
- Create detailed business cases and user stories to guide development teams in building scalable solutions.
- Identify emerging technologies (e.g., RPA, AI, or IoT) to streamline operations and reduce manual intervention.
- Ensure compliance with industry standards and internal policies while driving continuous improvement.
Qualifications
- Bachelor’s degree in Business Administration, Computer Science, Industrial Engineering, or a related field. Master’s degree is a plus.
- Minimum 5 years of experience as a Business Analyst, with a focus on digital operations, e-commerce, or logistics.
- Proven expertise in process modeling (BPMN), data analysis (SQL, Excel), and visualization tools (Power BI, Tableau).
- Strong understanding of Agile/Scrum methodologies and experience working in cross-functional teams.
- Excellent communication skills in English (written and verbal) to articulate complex ideas to technical and non-technical audiences.
- Certifications in CBAP, PMP, or Lean Six Sigma are highly advantageous.
- Experience with ERP systems (SAP, Oracle), CRM platforms, or supply chain management tools.
- Analytical mindset with a passion for solving real-world business challenges through technology.