job description
Join ConnectOS as a Senior Application Support Analyst and play a pivotal role in ensuring the seamless operation of critical healthcare applications. Based in beautiful Bali, you'll work in a hybrid environment, collaborating with a dynamic technology team to deliver top-tier support and drive innovation in the healthcare sector.
This role offers the unique opportunity to blend technical expertise with problem-solving skills, ensuring our applications meet the highest standards of performance and reliability. If you're passionate about technology and healthcare, and thrive in a collaborative, fast-paced environment, we'd love to hear from you.
Responsibility
- Provide advanced technical support for healthcare applications, ensuring minimal downtime and optimal performance.
- Troubleshoot and resolve complex application issues, coordinating with development and infrastructure teams as needed.
- Monitor application performance and proactively identify potential issues before they impact users.
- Collaborate with cross-functional teams to implement updates, patches, and new features.
- Develop and maintain comprehensive documentation for support processes and application configurations.
- Train and mentor junior support analysts, fostering a culture of continuous learning and improvement.
- Participate in on-call rotations to provide 24/7 support for critical applications.
- Contribute to the continuous improvement of support processes and tools.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in application support, preferably in the healthcare sector.
- Strong knowledge of application support tools, monitoring systems, and troubleshooting techniques.
- Experience with SQL, scripting languages (e.g., Python, PowerShell), and API integrations.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, with the ability to explain technical issues to non-technical stakeholders.
- Experience with ITIL or other IT service management frameworks is a plus.
- Willingness to work in a hybrid environment, with occasional travel to client sites.