job description
Join ATCOMMY PTE. LTD. as a Senior Account Manager and take the lead in nurturing high-value client relationships while driving impactful marketing campaigns in the dynamic landscape of Bali, Indonesia. This role is perfect for a strategic thinker with a passion for client success, offering the opportunity to shape brand narratives, optimize campaign performance, and foster long-term partnerships in a fast-paced, creative environment.
Based in the vibrant hub of Canggu, you’ll collaborate with cross-functional teams to deliver data-driven solutions that exceed client expectations. Whether you're refining go-to-market strategies, analyzing performance metrics, or identifying growth opportunities, your expertise will be pivotal in elevating our clients’ presence in the market.
We’re looking for a proactive leader who thrives in a client-facing role, combines analytical rigor with creative problem-solving, and is committed to delivering excellence. If you’re ready to make a tangible impact in a role that blends strategy, relationship management, and innovation, we’d love to hear from you.
Responsibility
- Lead end-to-end management of key client accounts, ensuring alignment with business objectives and campaign goals.
- Develop and execute strategic account plans to drive client retention, upsell opportunities, and revenue growth.
- Serve as the primary point of contact for clients, addressing inquiries, resolving escalations, and maintaining high satisfaction levels.
- Collaborate with marketing, creative, and analytics teams to design and optimize data-driven campaigns across digital and traditional channels.
- Monitor and report on campaign performance, providing actionable insights and recommendations to clients and internal stakeholders.
- Identify emerging market trends and competitive insights to inform client strategies and proactive adjustments.
- Negotiate contracts, scope of work, and budgets while ensuring profitability and client value.
- Mentor junior account managers and contribute to team development through knowledge sharing and best practices.
Qualifications
- Bachelor’s degree in Marketing, Business, Communications, or a related field; MBA or advanced degree is a plus.
- Minimum of 5 years of experience in account management, client services, or a similar role within the marketing/communications industry.
- Proven track record of managing high-value client portfolios and driving measurable business outcomes.
- Strong analytical skills with proficiency in interpreting data (e.g., Google Analytics, CRM tools) to inform strategic decisions.
- Exceptional communication, presentation, and negotiation skills with the ability to tailor messaging for diverse audiences.
- Experience working in a fast-paced, international environment, preferably with exposure to APAC markets.
- Familiarity with digital marketing tools (e.g., SEO, SEM, social media platforms) and campaign management software.
- Self-motivated, detail-oriented, and able to manage multiple priorities in a deadline-driven setting.