job description
Join Bank Danamon, one of Indonesia’s leading financial institutions, as a Sales & Service Officer in the vibrant and growing region of Bali. In this dynamic role, you will be at the forefront of delivering exceptional customer service while driving business growth through personalized financial solutions. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll play a pivotal role in enhancing customer satisfaction and expanding our market presence.
As a Sales & Service Officer, you will engage with a diverse clientele, from local entrepreneurs to international investors, providing tailored banking services that meet their unique needs. Your ability to build strong relationships, combined with your deep understanding of financial products, will be key to achieving both individual and team targets. This is an excellent opportunity for a customer-focused professional to grow their career in a supportive and innovative environment.
Bank Danamon is committed to fostering a culture of excellence, innovation, and inclusivity. We offer competitive compensation, comprehensive training, and opportunities for career advancement. If you are passionate about finance, thrive in a fast-paced environment, and are eager to make a meaningful impact, we invite you to apply and become part of our mission to deliver Service Excellence.
Responsibility
- Deliver exceptional customer service by addressing client inquiries, resolving issues, and ensuring a seamless banking experience.
- Promote and cross-sell Bank Danamon’s financial products, including savings accounts, loans, credit cards, and investment options, to meet sales targets.
- Build and maintain strong relationships with clients to foster long-term loyalty and trust.
- Conduct regular follow-ups with customers to assess their financial needs and provide personalized solutions.
- Collaborate with team members to achieve branch and regional business objectives.
- Stay updated on industry trends, regulatory changes, and Bank Danamon’s products to provide accurate and relevant information to clients.
- Ensure compliance with banking regulations and company policies in all customer interactions.
- Participate in community events and initiatives to enhance Bank Danamon’s brand visibility and reputation.
Qualifications
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
- Minimum of 1-2 years of experience in sales, customer service, or a similar role within the banking or financial services industry.
- Strong interpersonal and communication skills, with the ability to engage effectively with diverse clientele.
- Proven ability to meet and exceed sales targets in a competitive environment.
- Fluency in English and Bahasa Indonesia; additional languages are a plus.
- Proficiency in Microsoft Office and banking software systems.
- High level of integrity, professionalism, and a customer-centric mindset.
- Ability to work independently and as part of a team in a fast-paced setting.