job description
Join Philippine National Bank (PNB), a trusted name in banking and financial services, as a Sales & Service Officer in the vibrant and growing market of Bali, Indonesia. This is an exceptional opportunity to build a rewarding career in a dynamic environment while contributing to the financial well-being of individuals and businesses across multiple key locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As a Sales & Service Officer, you will play a pivotal role in ensuring the smooth operation of our branches by managing cash handling, customer service, and compliance with banking regulations. You will be the backbone of our daily operations, ensuring accuracy, security, and efficiency in all financial transactions. This role is perfect for detail-oriented professionals with a passion for finance, customer service, and operational excellence.
At PNB, we value integrity, professionalism, and a customer-first mindset. You will work in a collaborative environment where your contributions are recognized, and your growth is supported. Whether you are assisting customers with their banking needs, managing branch cash levels, or ensuring compliance with financial regulations, your role will be critical to our success in Baliās competitive banking landscape.
If you are looking for a challenging yet fulfilling career in banking with opportunities for advancement, we invite you to apply and become part of our dedicated team in Bali.
Responsibility
- Oversee and manage the branchās cash-in-vault levels, ensuring accuracy and security at all times.
- Maintain and safeguard accountable forms, documents, and financial records in compliance with PNBās policies and regulatory requirements.
- Provide exceptional customer service by assisting clients with banking transactions, inquiries, and financial products.
- Monitor and reconcile daily cash transactions, ensuring all discrepancies are promptly addressed and resolved.
- Collaborate with branch staff to ensure smooth operations, including opening and closing procedures, cash handling, and customer service standards.
- Assist in the promotion and cross-selling of PNBās financial products and services to meet branch targets.
- Ensure compliance with anti-money laundering (AML) and know-your-customer (KYC) regulations.
- Prepare and submit accurate reports on branch operations, cash positions, and customer transactions.
Qualifications
- Bachelorās degree in Finance, Accounting, Business Administration, or a related field.
- Minimum of 2 years of experience in banking, financial services, or cash handling roles.
- Strong understanding of banking operations, cash management, and financial regulations.
- Excellent numerical and analytical skills with a keen eye for detail.
- Proficient in using banking software, Microsoft Office (Excel, Word), and other financial tools.
- Exceptional customer service skills with the ability to build rapport and trust with clients.
- High level of integrity, professionalism, and adherence to ethical standards.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Fluency in English and Bahasa Indonesia is required; additional languages are a plus.