job description
Join Hongrita as a Sales Coordinator / Sales & Customer Operations Officer and play a pivotal role in driving customer satisfaction and operational excellence. Based in the vibrant regions of Bali, you will be the linchpin between our sales team, customers, and internal departments, ensuring seamless order processing, timely deliveries, and exceptional service.
This role is perfect for a detail-oriented professional with a passion for sales coordination, customer relations, and process optimization. You will work in a dynamic environment where your organizational skills and proactive approach will directly impact business growth and customer loyalty.
If you thrive in a fast-paced setting and enjoy building strong relationships while managing operational workflows, this is your opportunity to grow with a forward-thinking company in one of the world’s most inspiring locations.
Responsibility
- Coordinate and process customer orders with precision, ensuring accuracy and timely fulfillment.
- Support the Request for Quotation (RFQ) process by gathering requirements, liaising with suppliers, and preparing competitive proposals.
- Act as the primary point of contact for customer inquiries, providing exceptional service and resolving issues promptly.
- Collaborate with logistics, warehouse, and production teams to monitor order progress and ensure on-time delivery.
- Maintain and update CRM systems with accurate customer data, order details, and interaction logs.
- Generate sales reports and analytics to track performance, identify trends, and support decision-making.
- Assist in developing and implementing sales strategies to enhance customer retention and acquisition.
- Participate in cross-functional meetings to align sales operations with company objectives and improve workflows.
Qualifications
- Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
- Minimum of 2 years of experience in sales coordination, customer service, or operations roles.
- Proficient in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong communication and interpersonal skills, with the ability to build rapport with clients and teams.
- Excellent organizational and multitasking abilities, with a keen eye for detail.
- Problem-solving mindset with a proactive approach to addressing challenges.
- Fluency in English; additional languages (e.g., Bahasa Indonesia, Mandarin) are a plus.
- Ability to work independently and collaboratively in a fast-paced environment.