job description
Join our dynamic team as a Sales Associate (Customer Service QA) in beautiful Bali! This role is perfect for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer service. You will play a crucial role in ensuring smooth sales operations, from order processing to customer follow-ups, while maintaining high-quality standards.
As a Sales Associate, you will work closely with our sales and customer service teams to coordinate orders, monitor payments, and confirm sales details. Your attention to detail and strong communication skills will help build lasting relationships with our clients, ensuring their satisfaction and loyalty.
This is an excellent opportunity to grow your career in sales and customer service within a supportive and innovative company. If you are organized, proactive, and eager to contribute to a successful team, we would love to hear from you!
Responsibility
- Coordinate sales activities and ensure timely order processing.
- Administer sales orders and confirm details with customers.
- Monitor payment statuses and follow up on outstanding payments.
- Provide exceptional customer service by addressing inquiries and resolving issues.
- Maintain accurate records of sales transactions and customer interactions.
- Collaborate with internal teams to ensure smooth order fulfillment.
- Conduct quality assurance checks on customer service interactions.
- Assist in preparing sales reports and performance metrics.
Qualifications
- High school diploma or equivalent; additional qualifications in business or sales are a plus.
- Proven experience in sales coordination, customer service, or a related field.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Proficiency in using sales and customer service software.
- Ability to work independently and as part of a team.
- Problem-solving skills and a customer-focused mindset.
- Fluency in English; additional languages are an advantage.