job description
Join Philippine National Bank (PNB), a trusted financial institution with a global presence, as a Sales and Service Officer in the vibrant and culturally rich island of Bali, Indonesia. This role is perfect for a detail-oriented professional who thrives in a customer-centric environment and is passionate about delivering exceptional financial services. As a Sales and Service Officer, you will play a pivotal role in ensuring the smooth operation of our branch while maintaining the highest standards of security, compliance, and customer satisfaction.
In this dynamic position, you will be responsible for the safekeeping of the branch’s cash vault, accountable forms, and critical documents, ensuring accuracy and adherence to bank policies. You will also engage with clients, providing tailored financial solutions, processing transactions, and fostering long-term relationships. This role offers a unique opportunity to grow your career in banking while enjoying the work-life balance that Bali’s tropical paradise has to offer.
If you are a proactive problem-solver with a strong sense of responsibility and a commitment to excellence, we invite you to apply and become part of our dedicated team at PNB. Take the next step in your career with a role that combines professional growth, financial stability, and the unparalleled lifestyle of Bali.
Responsibility
- Oversee the control and safekeeping of the branch’s cash vault, ensuring accuracy and compliance with bank policies and security protocols.
- Manage and monitor accountable forms, documents, and records to maintain integrity and confidentiality.
- Process customer transactions, including deposits, withdrawals, and fund transfers, with a focus on efficiency and accuracy.
- Provide exceptional customer service by addressing client inquiries, resolving issues, and offering tailored financial solutions.
- Assist in the opening and maintenance of customer accounts, ensuring adherence to regulatory and bank procedures.
- Collaborate with branch staff to achieve sales targets and promote bank products and services to clients.
- Conduct regular audits and reconciliations to ensure the accuracy of financial records and compliance with internal controls.
- Stay updated on banking regulations, policies, and industry trends to ensure the branch operates within legal and ethical standards.
Qualifications
- Bachelor’s degree in Finance, Business Administration, Accounting, or a related field.
- Minimum of 2 years of experience in banking, customer service, or a related financial role.
- Strong understanding of banking operations, cash handling, and financial transactions.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
- Detail-oriented with a high level of accuracy in handling financial documents and records.
- Proficient in using banking software, Microsoft Office Suite, and other relevant tools.
- Ability to work in a fast-paced environment while maintaining composure and professionalism.
- Fluency in English and Bahasa Indonesia; additional languages are a plus.