job description
Join KB Bank, a leading financial institution committed to excellence in customer service and operational efficiency, as our Branch Service Coordinator in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung). This role is perfect for a detail-oriented professional who thrives in a fast-paced banking environment and is passionate about ensuring seamless branch operations and customer satisfaction.
As the Branch Service Coordinator, you will play a pivotal role in coordinating branch service operations, overseeing transaction accuracy, and maintaining high standards of service delivery. You will collaborate with branch staff, management, and customers to ensure all processes run smoothly, efficiently, and in compliance with bank policies. This is an excellent opportunity to grow your career in banking while contributing to the success of a dynamic and customer-focused team.
KB Bank offers a supportive work environment, competitive benefits, and opportunities for professional development. If you are a proactive problem-solver with a strong sense of responsibility and a commitment to excellence, we invite you to apply and become part of our mission to deliver exceptional banking experiences.
Responsibility
- Coordinate daily branch operations to ensure smooth and efficient service delivery.
- Oversee transaction processing and settlement for customers, ensuring accuracy and timeliness.
- Monitor compliance with bank policies, procedures, and regulatory requirements.
- Assist in resolving customer inquiries and escalations related to branch services.
- Collaborate with branch staff to optimize workflows and improve operational efficiency.
- Maintain records of branch activities, transactions, and reports for management review.
- Support branch management in implementing new processes or systems to enhance service quality.
- Ensure branch facilities and equipment are well-maintained and operational.
Qualifications
- Minimum of 2 years of experience in banking operations, branch service coordination, or a related role.
- Strong understanding of banking procedures, transaction processing, and settlement processes.
- Excellent organizational and multitasking skills with a keen eye for detail.
- Proficient in using banking software, Microsoft Office, and other relevant tools.
- Strong communication and interpersonal skills to interact effectively with customers and team members.
- Ability to work under pressure and meet tight deadlines in a fast-paced environment.
- Fluency in English and Bahasa Indonesia is required.
- High school diploma or equivalent; a degree in finance, business administration, or a related field is a plus.