job description
Join the vibrant team at Pickup Coffee, a rapidly growing coffee brand under Starbreaker Corp, and take your retail leadership skills to the next level in the heart of Bali! Weâre looking for passionate Store Supervisors to oversee our operations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. If you thrive in a fast-paced environment, love coffee culture, and want to lead a team in one of the worldâs most dynamic destinations, this is your opportunity to shine.
As a Store Supervisor, youâll play a pivotal role in delivering exceptional customer experiences while driving sales and operational excellence. Youâll work closely with our store managers to ensure smooth daily operations, mentor team members, and uphold our brandâs commitment to quality and service. Baliâs booming tourism and local coffee scene make this an exciting time to join our teamâwhether youâre managing a bustling cafĂŠ in Canggu or a serene spot in Ubud, youâll be at the forefront of Baliâs thriving hospitality industry.
At Pickup Coffee, we value innovation, teamwork, and a passion for coffee. Youâll enjoy a supportive work environment, opportunities for growth, and the chance to be part of a brand thatâs redefining coffee culture in Indonesia. Plus, youâll get to live and work in Baliâa dream for many!
If youâre a natural leader with a knack for retail operations and a love for coffee, weâd love to hear from you. Apply now and letâs brew something amazing together!
Responsibility
- Oversee daily store operations, including opening/closing procedures, inventory management, and cash handling.
- Lead, train, and motivate a team of baristas and retail staff to deliver outstanding customer service and maintain high standards.
- Monitor sales performance, set targets, and implement strategies to drive revenue growth and customer retention.
- Ensure compliance with company policies, health and safety regulations, and local labor laws.
- Maintain store presentation, including visual merchandising, cleanliness, and adherence to brand guidelines.
- Handle customer inquiries, complaints, and feedback professionally to enhance satisfaction and loyalty.
- Collaborate with the store manager to plan staff schedules, manage payroll, and optimize labor costs.
- Assist in ordering supplies, managing stock levels, and minimizing waste to improve profitability.
Qualifications
- Minimum of 2 years of experience in retail or hospitality, with at least 1 year in a supervisory or leadership role.
- Strong understanding of coffee preparation, equipment, and cafĂŠ operations (experience with specialty coffee is a plus).
- Excellent communication and interpersonal skills, with the ability to lead and inspire a team.
- Proven ability to multitask, problem-solve, and work under pressure in a fast-paced environment.
- Basic proficiency in POS systems, Microsoft Office, and inventory management software.
- Fluency in English; additional languages (Bahasa Indonesia, Mandarin, etc.) are highly desirable.
- Flexibility to work weekends, holidays, and early/late shifts as required.
- Passion for coffee, customer service, and the hospitality industry.