job description
Join Electronic City Indonesia as a Retail Store Supervisor in Bali and lead a dynamic team in one of Indonesia’s most vibrant retail markets. This role offers a unique opportunity to oversee daily operations, drive sales performance, and ensure exceptional customer experiences in our high-traffic stores across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As a key leader in our retail network, you will play a pivotal role in maintaining operational excellence, implementing company SOPs, and fostering a culture of accountability and service excellence. With Electronic City Indonesia’s reputation for innovation and customer-centric solutions, this position is ideal for ambitious professionals seeking to grow in the retail and consumer electronics industry.
If you thrive in fast-paced environments, have a passion for leadership, and are committed to delivering results, we invite you to apply and take the next step in your retail career with us.
Responsibility
- Oversee daily store operations, including opening/closing procedures, staff scheduling, and inventory management.
- Ensure strict adherence to company Standard Operating Procedures (SOPs) and retail compliance standards.
- Lead, mentor, and motivate a team of sales associates to achieve individual and store-wide sales targets.
- Monitor and analyze sales performance, customer feedback, and operational metrics to identify improvement opportunities.
- Resolve customer complaints and escalations professionally, ensuring high levels of satisfaction and retention.
- Coordinate with the regional manager to implement promotional campaigns, visual merchandising, and in-store marketing initiatives.
- Conduct regular audits of stock levels, product displays, and store cleanliness to maintain brand standards.
- Train new hires on product knowledge, sales techniques, and customer service best practices.
Qualifications
- Minimum 3 years of experience in a supervisory or managerial role within retail, preferably in electronics or consumer goods.
- Proven track record of driving sales growth and meeting KPIs in a high-volume retail environment.
- Strong leadership and team management skills, with the ability to inspire and develop staff.
- Excellent communication and interpersonal skills, with fluency in English and Bahasa Indonesia.
- Proficiency in retail management software, POS systems, and inventory tracking tools.
- Customer-focused mindset with a problem-solving approach to handling complaints and operational challenges.
- Ability to work flexible hours, including weekends and holidays, as required by store needs.
- Bachelor’s degree in Business Administration, Marketing, or a related field is a plus.