job description
Join Wah Chan, a premier name in luxury retail, as our Retail Sales Supervisor / Sales Assistant in the vibrant and culturally rich island of Bali! This is an exceptional opportunity to grow your career in a dynamic retail environment while enjoying the unique lifestyle that Bali offers. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences, driving sales, and maintaining the high standards that Wah Chan is known for.
In this role, you will be based in one of our prestigious locations across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, working in a fast-paced, customer-focused environment. You will collaborate with a talented team of retail professionals, ensuring that our customers receive personalized, high-touch service that reflects the elegance and sophistication of our brand. Whether you are assisting customers with their purchases, managing inventory, or leading a team of sales associates, your contributions will directly impact our success and reputation in the luxury retail market.
Bali is not just a workplace; it’s a lifestyle. Imagine working in a tropical paradise where you can balance your professional ambitions with the island’s laid-back charm, stunning beaches, and rich cultural heritage. Wah Chan offers a supportive and inclusive work environment where your growth and development are prioritized. If you are passionate about retail, thrive in a customer-centric role, and want to advance your career in one of the world’s most desirable locations, we want to hear from you!
Apply now and take the first step toward an exciting and rewarding career with Wah Chan in Bali!
Responsibility
- Lead and supervise a team of sales associates to ensure exceptional customer service and achieve sales targets.
- Assist customers with product selection, provide personalized recommendations, and ensure a seamless shopping experience.
- Manage daily store operations, including opening/closing procedures, cash handling, and inventory management.
- Monitor sales performance, analyze trends, and implement strategies to drive revenue growth.
- Maintain visual merchandising standards to create an inviting and aesthetically pleasing store environment.
- Handle customer inquiries, complaints, and returns professionally and efficiently to ensure customer satisfaction.
- Train and mentor new team members, fostering a positive and collaborative work culture.
- Collaborate with management to develop and execute promotional campaigns and special events.
Qualifications
- Minimum of 2-3 years of experience in retail sales, with at least 1 year in a supervisory or leadership role.
- Proven track record of achieving and exceeding sales targets in a luxury or high-end retail environment.
- Strong interpersonal and communication skills, with the ability to build rapport with customers and team members.
- Excellent problem-solving skills and the ability to handle customer complaints with professionalism and tact.
- Proficiency in English; additional languages (e.g., Bahasa Indonesia, Mandarin, Japanese) are a plus.
- Ability to work flexible hours, including weekends and holidays, as required by the retail schedule.
- Basic knowledge of inventory management systems and point-of-sale (POS) software.
- Passion for fashion, luxury goods, and customer service excellence.