job description
Join TWU Furniture Corporation as a Retail Sales Associate in our vibrant Bali showroom, where luxury meets functionality. This is your opportunity to work with high-end furniture collections while delivering exceptional customer experiences in one of Southeast Asia’s most dynamic retail markets.
As the face of our brand, you’ll guide clients through their furniture selection journey, combining your product expertise with a consultative sales approach to create personalized solutions. Whether assisting interior designers, expatriates, or local homeowners, your role is pivotal in driving sales and fostering long-term customer loyalty.
Based in Badung, Bali—a hub for premium lifestyle brands—you’ll thrive in a fast-paced, customer-centric environment with opportunities for professional growth. Competitive compensation, product training, and a collaborative team culture make this an ideal role for passionate retail professionals.
Responsibility
- Provide personalized consultations to customers, understanding their needs and recommending suitable furniture pieces.
- Demonstrate in-depth knowledge of product features, materials, and customization options to enhance customer confidence.
- Achieve and exceed monthly sales targets through proactive engagement and upselling techniques.
- Process transactions accurately, including orders, payments, and delivery coordination.
- Maintain showroom presentation standards, ensuring displays are visually appealing and stock is well-organized.
- Handle customer inquiries, complaints, and after-sales support with professionalism and empathy.
- Collaborate with the design team to assist clients with space planning and furniture arrangements.
- Stay updated on industry trends, new product launches, and promotional campaigns.
Qualifications
- Minimum 2 years of experience in retail sales, preferably in furniture, home decor, or luxury goods.
- Proven track record of meeting or exceeding sales targets in a commission-based environment.
- Excellent communication and interpersonal skills with fluency in English (additional languages a plus).
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work flexible hours, including weekends and holidays, to accommodate showroom traffic.
- Proficiency in POS systems and basic computer applications (e.g., Excel, CRM tools).
- Passion for interior design and a keen eye for aesthetics.
- High school diploma or equivalent; bachelor’s degree in Business, Marketing, or related fields is advantageous.