job description
Join CCK Group, a leading player in the retail and consumer products industry, as our Retail Operations Manager (Outlet) in the vibrant and fast-growing market of Bali. This is an exciting opportunity to lead and optimize outlet operations in some of Baliās most sought-after locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. If you are a dynamic leader with a passion for retail excellence, customer experience, and team development, this role is perfect for you.
As the Retail Operations Manager, you will be responsible for driving sales, ensuring operational efficiency, and delivering exceptional customer service across our outlet locations. You will work closely with cross-functional teams to implement best practices, streamline processes, and enhance the overall shopping experience for our customers. This role requires a strategic thinker with strong problem-solving skills, a customer-centric mindset, and the ability to thrive in a fast-paced, multicultural environment.
Bali offers a unique blend of professional growth and lifestyle benefits, making it an ideal location for ambitious professionals. At CCK Group, we value innovation, collaboration, and a commitment to excellence. If you are ready to take your career to the next level and make a meaningful impact in the retail industry, we would love to hear from you.
Why Join Us?
- Opportunity to work in one of the worldās most desirable locations, Bali.
- Competitive salary and performance-based incentives.
- Professional development and career growth opportunities.
- Dynamic and supportive work environment.
- Be part of a company that values innovation and customer satisfaction.
Responsibility
- Oversee daily operations of outlet locations to ensure smooth and efficient functioning.
- Drive sales growth and profitability through strategic planning and execution.
- Manage and develop a high-performing team, including hiring, training, and performance evaluations.
- Ensure exceptional customer service standards are met and exceeded.
- Monitor inventory levels, manage stock replenishment, and minimize shrinkage.
- Implement and maintain company policies, procedures, and operational guidelines.
- Analyze sales data and market trends to identify opportunities for improvement and growth.
- Collaborate with marketing and merchandising teams to execute promotional campaigns and product launches.
- Ensure compliance with health, safety, and legal regulations across all outlet locations.
Qualifications
- Bachelorās degree in Business Administration, Retail Management, or a related field.
- Minimum of 5 years of experience in retail operations, with at least 2 years in a managerial role.
- Proven track record of driving sales, improving operational efficiency, and enhancing customer experience.
- Strong leadership and team management skills, with the ability to inspire and motivate teams.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Proficiency in Microsoft Office Suite and retail management software.
- Ability to analyze data, identify trends, and make data-driven decisions.
- Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Knowledge of health, safety, and legal regulations in the retail industry.