job description
Join DELE Eternal Light, a premium fragrance brand, and play a pivotal role in supporting our rapidly expanding retail and e-commerce operations in Bali. As our Retail & E-Commerce Administrator, you will be the backbone of our daily operations, ensuring seamless order processing, inventory management, and administrative coordination to deliver an exceptional customer experience.
Based in the vibrant heart of Canggu, Bali, this role offers the perfect blend of structure and creativity in a dynamic, fast-paced environment. You’ll work closely with our retail, logistics, and customer service teams to maintain efficiency, accuracy, and brand excellence across all touchpoints.
If you thrive in a detail-oriented role, have a passion for organization, and want to contribute to a luxury brand’s growth, this is your opportunity to shine.
Responsibility
- Process and manage customer orders across retail and e-commerce platforms with precision and timeliness.
- Monitor and update inventory levels, coordinating with suppliers and warehouses to prevent stockouts or overstocking.
- Handle administrative tasks, including data entry, invoicing, and reporting to ensure accurate financial and operational records.
- Liaise with courier services and logistics partners to coordinate deliveries, track shipments, and resolve any fulfillment issues.
- Assist in customer service inquiries, providing professional and prompt responses to order-related questions or concerns.
- Collaborate with the marketing team to ensure product listings are accurate, up-to-date, and optimized for SEO.
- Prepare and analyze sales and performance reports to identify trends and areas for improvement.
- Support retail store operations, including stock transfers, returns processing, and in-store administrative duties as needed.
Qualifications
- Minimum 1-2 years of experience in retail administration, e-commerce operations, or a similar role.
- Strong organizational and multitasking skills with the ability to prioritize tasks in a fast-paced environment.
- Proficiency in Microsoft Office (Excel, Word) and familiarity with e-commerce platforms (e.g., Shopify, WooCommerce, or similar).
- Excellent communication skills in English (written and verbal) with a customer-centric approach.
- Detail-oriented with a high level of accuracy in data entry and order processing.
- Basic understanding of inventory management systems and supply chain logistics.
- Ability to work independently and collaboratively in a team-oriented setting.
- Passion for the luxury retail or fragrance industry is a plus.