job description
Join Top Alliance as a Retail Customer Support Specialist and work remotely from the vibrant communities of Bali! This is a unique opportunity to provide exceptional multi-channel support to retail customers while enjoying a competitive salary package of up to ₱30K base pay + ₱7K in allowances.
In this dynamic role, you’ll engage with customers via phone, email, and chat, resolving inquiries, processing orders, and ensuring a seamless retail experience. With clear career growth paths and comprehensive benefits, this position is perfect for customer service professionals seeking stability and advancement in a global support environment.
Why apply? Beyond the attractive compensation, you’ll benefit from flexible remote work options, professional development programs, and the chance to collaborate with a diverse, high-performing team. Whether you're based in Canggu, Ubud, Denpasar, or other Bali hotspots, this role offers the perfect blend of work-life balance and career progression.
Responsibility
- Provide multi-channel customer support (phone, email, live chat) for retail clients with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues in a timely and efficient manner.
- Process orders, returns, and exchanges while maintaining accuracy and adherence to company policies.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues.
- Maintain detailed records of customer interactions and transactions in CRM systems.
- Achieve and exceed KPIs related to response times, resolution rates, and customer satisfaction.
- Stay updated on product knowledge, promotions, and company policies to provide accurate information.
- Contribute to process improvements by providing feedback on recurring customer pain points.
Qualifications
- Minimum 1-2 years of experience in customer service, call center, or retail support roles.
- Excellent English communication skills (written and verbal) with a neutral accent.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM systems (e.g., Zendesk, Salesforce) and Microsoft Office tools.
- Ability to work flexible shifts, including weekends and holidays, as needed.
- High school diploma or equivalent; college degree is a plus.
- Reliable internet connection and a quiet workspace for remote work.
- Prior experience in retail or e-commerce support is highly advantageous.