job description
Are you passionate about helping students achieve their educational goals? Eastvantage is seeking a dedicated Customer Service Representative – Student Enrollment to join our dynamic team in Bali, Indonesia. This is your chance to make a meaningful impact while growing your career in a supportive, fast-paced environment.
In this role, you’ll serve as the first point of contact for prospective students, guiding them through the enrollment process with professionalism and empathy. Your ability to communicate clearly, solve problems efficiently, and build rapport will be key to ensuring a seamless experience for every student. Whether you’re answering inquiries, resolving concerns, or providing detailed program information, your work will directly contribute to shaping futures.
If you thrive in a collaborative setting, enjoy engaging with diverse individuals, and are eager to start ASAP, we’d love to hear from you. Eastvantage offers competitive compensation, career development opportunities, and a vibrant work culture in one of the world’s most inspiring locations.
Responsibility
- Provide exceptional customer service to prospective students via phone, email, and live chat.
- Guide students through the enrollment process, ensuring all requirements and deadlines are met.
- Answer inquiries about programs, tuition, payment plans, and admission criteria with accuracy and clarity.
- Resolve student concerns or issues promptly, escalating complex cases to the appropriate team when necessary.
- Maintain detailed and organized records of all student interactions in the CRM system.
- Collaborate with the admissions and academic teams to ensure a smooth transition for enrolled students.
- Follow up with leads and prospective students to nurture relationships and encourage enrollment.
- Stay updated on program offerings, policies, and promotions to provide accurate information.
Qualifications
- Minimum of 1-2 years of experience in customer service, sales, or a related field (education sector is a plus).
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a customer-centric approach.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proficiency in using CRM systems, Microsoft Office, and basic data entry tools.
- Problem-solving mindset with a proactive attitude toward resolving issues.
- High school diploma or equivalent; a bachelor’s degree is advantageous.
- Willingness to work flexible hours, including evenings or weekends, as needed.