job description
Join PT. Rock Wellness Investments at House of Kairos, a premier destination blending luxury wellness and hospitality in the heart of Bali. As a Cashier, you will play a pivotal role in delivering exceptional guest experiences by ensuring seamless, accurate, and professional payment processing.
This is more than a cashier role—it’s an opportunity to be part of a dynamic team in Bali’s thriving hospitality sector. You’ll work in a high-end environment where attention to detail, customer service excellence, and operational efficiency are paramount. Whether you’re assisting international guests or local patrons, your role will contribute directly to the smooth operation of our luxury establishment.
Ideal for detail-oriented professionals with a passion for hospitality, this position offers competitive compensation, a supportive work culture, and the chance to grow within a rapidly expanding wellness and tourism brand.
Responsibility
- Process guest payments accurately and efficiently using POS systems, including cash, credit/debit cards, and digital transactions.
- Provide exceptional customer service, greeting guests warmly and addressing inquiries or concerns professionally.
- Maintain a clean, organized, and well-stocked checkout area to ensure a seamless guest experience.
- Reconcile daily cash registers, verify transaction records, and report discrepancies to management.
- Assist in inventory management for retail items, including tracking stock levels and coordinating restocking.
- Handle guest complaints or payment issues with diplomacy and resolve them in a timely manner.
- Collaborate with the front-of-house team to ensure smooth operations during peak hours.
- Adhere to company policies, including cash handling procedures, data privacy, and security protocols.
Qualifications
- Minimum 1 year of experience as a Cashier, preferably in hospitality, retail, or wellness industries.
- Proficiency in operating POS systems and basic computer applications (e.g., Excel, inventory software).
- Strong numerical and analytical skills to ensure accurate financial transactions.
- Excellent communication skills in English (additional languages, especially Indonesian or Mandarin, are a plus).
- High attention to detail and ability to work in a fast-paced, customer-centric environment.
- Friendly, professional demeanor with a passion for delivering outstanding service.
- Ability to work flexible hours, including weekends and holidays, as required by business needs.
- Basic knowledge of cash handling, reconciliation, and financial reporting.