job description
Join Marriott International in the heart of Bali as a Reservations Agent and become part of a world-class hospitality team dedicated to creating unforgettable guest experiences. In this dynamic role, you will serve as the first point of contact for guests, ensuring seamless reservation processes, personalized service, and exceptional attention to detail.
Bali, a global tourism hub, offers a vibrant work environment where cultural richness meets luxury hospitality. As a Reservations Agent, you will play a pivotal role in driving guest satisfaction by managing bookings, modifications, and cancellations with efficiency and professionalism. Your ability to anticipate guest needs and deliver tailored solutions will contribute to Marriottâs reputation for excellence.
This is an exciting opportunity for customer-focused professionals to grow their career in a fast-paced, rewarding industry. If you thrive in a collaborative setting and have a passion for hospitality, we invite you to apply and help us redefine luxury service in one of the worldâs most sought-after destinations.
Responsibility
- Process all reservation requests, changes, and cancellations via phone, email, or online platforms with accuracy and efficiency.
- Provide personalized guest service by identifying needs, offering tailored recommendations, and ensuring a smooth booking experience.
- Maintain up-to-date knowledge of hotel amenities, room types, rates, and promotional offers to assist guests effectively.
- Collaborate with front desk, housekeeping, and other departments to ensure seamless guest arrivals and stays.
- Handle guest inquiries and complaints professionally, resolving issues promptly to enhance satisfaction.
- Manage group bookings and corporate reservations, coordinating with sales and event teams as needed.
- Utilize property management systems (PMS) and CRM tools to track reservations, update guest profiles, and generate reports.
- Adhere to Marriottâs brand standards and service protocols to deliver consistent, high-quality experiences.
Qualifications
- Minimum of 1-2 years of experience in reservations, front desk, or customer service within the hospitality industry.
- Excellent communication skills in English (additional languages are a plus).
- Strong organizational and multitasking abilities to manage high-volume reservation requests.
- Proficiency in property management systems (e.g., Opera, SynXis) and Microsoft Office Suite.
- Customer-centric mindset with a passion for delivering exceptional service.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required.
- Detail-oriented with a commitment to accuracy in data entry and guest communications.
- Previous experience in a luxury hotel or resort environment is highly desirable.