job description
Join Cool Blue VA as a Remote Virtual Assistant specializing in US Medical Insurance and take the next step in your administrative career! This is a unique opportunity to work with a dynamic team while enjoying the flexibility of remote work from the beautiful island of Bali.
As a Medical Insurance Virtual Assistant, you will play a crucial role in supporting clients with insurance-related inquiries, claims processing, and administrative tasks. With a competitive hourly rate of $4.50, this full-time position offers the potential to earn up to $900 USD per month, along with the chance to develop expertise in the US healthcare system.
If you are detail-oriented, organized, and passionate about delivering exceptional service, we want to hear from you. Apply now and become part of a growing company that values professionalism, efficiency, and work-life balance.
Responsibility
- Process and manage US medical insurance claims accurately and efficiently.
- Assist clients with insurance policy inquiries, eligibility checks, and coverage explanations.
- Maintain and update patient and policyholder records in compliance with HIPAA regulations.
- Coordinate with healthcare providers, insurance companies, and clients to resolve billing discrepancies.
- Prepare and submit insurance documentation, including forms, appeals, and authorizations.
- Handle customer service communications via phone, email, and chat with professionalism.
- Track and follow up on pending claims to ensure timely processing.
- Generate reports on claims status, denials, and resolutions for management review.
Qualifications
- Proven experience as a Virtual Assistant, Administrative Assistant, or in a medical/insurance support role.
- Strong understanding of US medical insurance terminology, policies, and procedures.
- Excellent written and verbal communication skills in English (neutral accent preferred).
- Proficiency in Microsoft Office (Excel, Word) and basic data entry tools.
- High attention to detail and ability to handle confidential information with integrity.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work full-time (40 hours/week) with flexibility for US time zones if required.
- Familiarity with HIPAA compliance and healthcare data privacy is a plus.