job description
Are you a detail-oriented professional with a passion for IT project coordination and client success? BruntWork is seeking a Remote Project Services Coordinator to join our dynamic team in Bali, Indonesia. This is a unique opportunity to work from the comfort of your home while contributing to high-impact IT projects and ensuring seamless service delivery for our global clients.
In this role, you will act as the central hub for project logistics, client communications, and service optimization. Your organizational skills and proactive approach will directly enhance our ability to deliver exceptional IT solutions on time and within scope. Whether you're based in Canggu, Ubud, Denpasar, or any other part of Bali, you’ll collaborate with cross-functional teams to drive efficiency, resolve challenges, and maintain strong client relationships.
At BruntWork, we value innovation, accountability, and teamwork. If you thrive in a fast-paced environment and enjoy turning complex projects into streamlined successes, we’d love to hear from you. Apply now to take the next step in your career with a company that invests in your growth and offers the flexibility of remote work in paradise.
Responsibility
- Coordinate end-to-end IT project logistics, including timelines, resources, and deliverables, ensuring alignment with client expectations.
- Act as the primary point of contact for clients, addressing inquiries, providing updates, and resolving issues promptly.
- Collaborate with technical teams, developers, and stakeholders to facilitate smooth project execution and service delivery.
- Monitor project progress, identify risks, and implement mitigation strategies to keep initiatives on track.
- Prepare and distribute project documentation, reports, and presentations for internal and external stakeholders.
- Optimize service delivery processes by identifying inefficiencies and proposing improvements.
- Assist in onboarding new clients and ensuring a seamless transition into project workflows.
- Maintain accurate records of project activities, client communications, and service metrics in CRM tools.
Qualifications
- Bachelor’s degree in Business Administration, IT, Project Management, or a related field.
- Minimum 2-3 years of experience in project coordination, client services, or a similar role, preferably in the IT sector.
- Strong organizational and time-management skills with the ability to handle multiple priorities.
- Excellent written and verbal communication skills in English; proficiency in additional languages is a plus.
- Familiarity with project management tools (e.g., Asana, Trello, Jira) and CRM software (e.g., Salesforce, HubSpot).
- Proven ability to work independently in a remote setting while maintaining high productivity.
- Problem-solving mindset with a client-first approach to service delivery.
- Experience in IT service delivery, SaaS, or tech consulting is highly advantageous.