job description
Join ConnectOS, a Great Place to Work certified and top-rated employer in the Philippines, now expanding its remote opportunities to Bali, Indonesia! We are seeking a detail-oriented Mortgage Loan Processor to support our AU Mortgage operations in a fully remote, work-from-home (WFH) capacity.
In this role, you will play a critical part in ensuring smooth and efficient mortgage loan processing, from application to closing. You’ll collaborate with underwriters, lenders, and clients to verify documentation, assess eligibility, and maintain compliance with Australian mortgage regulations. This is a fantastic opportunity for professionals in Bali who thrive in a structured yet flexible environment and want to contribute to a globally recognized financial services team.
At ConnectOS, we prioritize work-life balance, professional growth, and a supportive culture—making this an ideal role for those seeking stability and impact in the banking and financial services sector.
Responsibility
- Review and verify mortgage loan applications for completeness, accuracy, and compliance with AU lending standards.
- Collect and organize required documentation (e.g., income verification, credit reports, property appraisals).
- Coordinate with borrowers, real estate agents, and underwriters to resolve discrepancies or missing information.
- Enter and update loan data in internal systems and mortgage platforms with precision.
- Monitor loan processing timelines and ensure deadlines for closing are met.
- Communicate proactively with clients to provide updates and request additional documents as needed.
- Maintain confidentiality and adhere to data protection regulations (e.g., GDPR, local privacy laws).
- Collaborate with the underwriting team to address conditions and expedite approvals.
Qualifications
- Minimum 2+ years of experience as a Mortgage Loan Processor or in a similar role (AU mortgage experience is a plus).
- Strong understanding of mortgage lending processes, terminology, and regulatory requirements.
- Proficiency in loan origination software (e.g., Encompass, Calyx) and Microsoft Office Suite.
- Exceptional attention to detail and organizational skills to manage multiple loans simultaneously.
- Excellent written and verbal communication skills in English.
- Ability to work independently in a remote setting with a reliable internet connection.
- High school diploma or equivalent; Bachelor’s degree in Finance, Business, or related field is preferred.
- Familiarity with Australian mortgage products and compliance standards is advantageous.