job description
Are you a dynamic and customer-focused professional looking to thrive in a flexible, remote sales role? BruntWork is partnering with a fast-growing UK-based education company to find a motivated Inbound Sales & Customer Success Coordinator to nurture leads, drive conversions, and deliver exceptional support to clients in the UK market.
Based in the vibrant communities of Bali (Canggu, Ubud, Denpasar, and more), you’ll enjoy the perfect blend of work-life balance while contributing to an impactful mission. This role is ideal for individuals with a passion for sales, CRM management, and building long-term customer relationships.
As part of a collaborative remote team, you’ll play a key role in shaping the customer journey—from initial inquiry to post-sale satisfaction. With competitive hourly rates and the freedom to work from anywhere in Bali, this is your chance to grow with a forward-thinking company in the education sector.
Responsibility
- Manage inbound leads through CRM systems (e.g., HubSpot, Salesforce) to track interactions, follow-ups, and conversions.
- Engage with prospective customers via phone, email, and live chat to understand needs and present tailored solutions.
- Collaborate with the UK sales team to nurture leads and move them through the sales funnel efficiently.
- Provide post-sale support to ensure customer satisfaction, retention, and upsell opportunities.
- Maintain accurate records of customer interactions, feedback, and sales metrics in the CRM.
- Develop and implement outbound follow-up strategies to re-engage warm leads.
- Stay updated on product offerings, promotions, and industry trends to deliver informed recommendations.
- Contribute to team meetings and share insights to improve sales processes and customer experience.
Qualifications
- Proven experience in inbound sales, customer service, or lead nurturing (1+ years preferred).
- Familiarity with CRM software (HubSpot, Salesforce, Zoho, etc.) and sales automation tools.
- Excellent English communication skills (written and verbal) with a neutral, professional accent.
- Strong persuasion and negotiation skills with a customer-centric approach.
- Ability to work independently in a remote setting with reliable internet and a quiet workspace.
- Availability to align with UK business hours (flexible shifts may be required).
- Passion for the education sector and helping customers achieve their goals.
- Tech-savvy with proficiency in Google Workspace, Microsoft Office, and collaboration tools (Slack, Zoom).