job description
Join Teleperformance, a global leader in customer experience management, as a Remote Customer Care Expert - Financial Accounts based in Bali, Indonesia. In this role, you will be the first point of contact for customers seeking assistance with financial accounts, billing inquiries, and transactions. Your expertise will ensure accurate resolutions, exceptional service, and a seamless customer experience—all while working remotely in one of the world’s most desirable locations.
As a trusted partner to leading financial institutions, Teleperformance empowers its team members with cutting-edge tools, comprehensive training, and a supportive work environment. This is an excellent opportunity for professionals with a passion for finance and customer service to grow their careers while enjoying the flexibility and lifestyle benefits of working from Bali.
If you thrive in a dynamic, fast-paced environment and are committed to delivering outstanding customer experiences, we’d love to hear from you. Apply now and become part of a global team that values excellence, innovation, and work-life balance.
Responsibility
- Provide first-line support to customers via phone, email, and chat for financial account inquiries, including balance checks, transaction disputes, and billing concerns.
- Resolve customer issues efficiently and accurately while adhering to company policies and compliance standards.
- Educate customers on financial products, services, and self-service tools to enhance their experience and reduce repeat inquiries.
- Collaborate with internal teams, including finance and compliance, to escalate complex issues and ensure timely resolutions.
- Maintain detailed records of customer interactions in CRM systems to track trends and improve service quality.
- Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Stay updated on industry regulations, product updates, and best practices in financial customer service.
- Contribute to a positive team culture by sharing knowledge, providing feedback, and supporting colleagues.
Qualifications
- Minimum of 1 year of experience in customer service, preferably in financial services, banking, or call center environments.
- Strong communication skills in English, with the ability to explain complex financial concepts clearly and professionally.
- Basic understanding of financial products, such as savings accounts, credit cards, loans, or digital banking.
- Proficiency in using CRM software, Microsoft Office, and other digital tools for customer support.
- Ability to work independently, manage time effectively, and adapt to a remote work environment.
- Problem-solving mindset with a focus on delivering accurate and efficient resolutions.
- High level of integrity and commitment to maintaining customer confidentiality and data security.
- Stable internet connection and a quiet, dedicated workspace for remote work.