job description
Join Infinit-O as a Remote Chat Support Specialist and become part of a dynamic team dedicated to delivering exceptional customer service. In this role, you will engage with customers via live chat, providing timely and professional support to resolve inquiries, troubleshoot issues, and ensure a seamless experience.
Based in the vibrant and culturally rich island of Bali, this position offers the flexibility of remote work while allowing you to contribute to a global customer base. Whether you're assisting with product information, order tracking, or technical support, your communication skills and problem-solving abilities will play a key role in maintaining customer satisfaction and loyalty.
Infinit-O is a leading outsourcing solutions provider, known for its commitment to innovation, quality, and employee growth. As a Chat Support Specialist, you’ll have the opportunity to develop your career in a supportive and fast-paced environment.
Responsibility
- Provide real-time chat support to customers, addressing inquiries, concerns, and requests with professionalism and empathy.
- Resolve customer issues efficiently, escalating complex cases to the appropriate team when necessary.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Offer product and service information to customers, guiding them through features, pricing, and promotions.
- Collaborate with cross-functional teams to improve customer service processes and enhance the overall support experience.
- Monitor chat queues and ensure timely responses to meet service level agreements (SLAs).
- Identify recurring customer issues and provide feedback to management for process improvements.
- Uphold company policies, confidentiality, and data protection standards in all interactions.
Qualifications
- Minimum of 1-2 years of experience in a customer service or chat support role, preferably in a BPO or outsourcing environment.
- Excellent written and verbal communication skills in English, with a clear and professional tone.
- Strong problem-solving abilities and a customer-centric approach to service.
- Familiarity with CRM software, live chat platforms, and basic troubleshooting tools.
- Ability to multitask, manage high chat volumes, and work under pressure in a fast-paced environment.
- High attention to detail and accuracy in documenting customer interactions.
- Willingness to work flexible hours, including shifts that align with global customer time zones.
- Reliable internet connection and a quiet workspace suitable for remote work.