job description
Join BruntWork, a dynamic and innovative business process outsourcing company, as our Remote Business Operations Coordinator (Sales, Reporting & CRM)! This is a fantastic opportunity for a detail-oriented, analytical professional to play a pivotal role in optimizing sales operations, enhancing CRM efficiency, and driving data-driven decision-making for our global clients.
In this fully remote position, you’ll collaborate with cross-functional teams to streamline sales processes, generate insightful reports, and ensure our CRM systems are leveraged to their full potential. If you thrive in a fast-paced environment, love working with data, and are passionate about improving operational workflows, this role is perfect for you!
As part of our team, you’ll enjoy a flexible work-from-home setup, opportunities for professional growth, and the chance to work with international clients. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, we welcome talented individuals from across Bali to apply.
Ready to take your career to the next level? Apply now and become a key player in our mission to deliver exceptional business solutions!
Responsibility
- Manage and optimize CRM systems (e.g., Salesforce, HubSpot, or Zoho) to ensure accurate data entry, lead tracking, and sales pipeline management.
- Generate, analyze, and distribute sales reports, dashboards, and KPIs to support data-driven decision-making for the sales team and leadership.
- Collaborate with sales, marketing, and customer support teams to streamline workflows, improve process efficiency, and enhance cross-departmental communication.
- Monitor and maintain sales data integrity, including lead qualification, deal progression, and customer interactions, to ensure high-quality reporting.
- Assist in the development and implementation of sales strategies, including forecasting, performance tracking, and goal setting.
- Provide administrative support to the sales team, including scheduling meetings, preparing presentations, and managing documentation.
- Identify opportunities for process improvements, automation, and tool integration to enhance productivity and reduce manual tasks.
- Stay updated on industry trends, best practices, and emerging technologies in CRM, sales operations, and business analytics.
Qualifications
- Proven experience (2+ years) in a Business Operations, Sales Operations, or CRM Coordinator role, preferably in a remote or outsourcing environment.
- Hands-on experience with CRM platforms (e.g., Salesforce, HubSpot, Zoho, or similar) and proficiency in generating reports and dashboards.
- Strong analytical skills with the ability to interpret data, identify trends, and provide actionable insights.
- Excellent organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
- Proficiency in Microsoft Office (Excel, PowerPoint) and Google Workspace (Sheets, Docs, Slides).
- Strong communication skills (written and verbal) in English, with the ability to collaborate effectively with global teams.
- Detail-oriented mindset with a commitment to accuracy and data integrity.
- Self-motivated, proactive, and able to work independently with minimal supervision in a remote setting.
- Experience in the outsourcing, BPO, or sales industry is a plus.