job description
Join Watsons, a leading name in health and beauty retail, as we expand our footprint in Bali’s most dynamic markets. As our Regional Operations Manager, you will spearhead the strategic growth, operational excellence, and financial performance of our stores across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
This is a high-impact leadership role where you’ll drive sales targets, profitability, and customer experience while fostering a culture of innovation and team development. You’ll collaborate with cross-functional teams to optimize store operations, inventory management, and promotional strategies tailored to Bali’s diverse and vibrant consumer base.
If you’re a results-driven leader with a passion for retail excellence and a track record of scaling businesses in competitive markets, we want to hear from you. Relocate to paradise and build a career with purpose at Watsons!
Responsibility
- Sales & Profitability: Achieve and exceed total sales budgets, business growth targets, and profitability KPIs for all assigned stores.
- Operational Leadership: Oversee day-to-day store operations, ensuring compliance with company policies, SOPs, and local regulations.
- Team Development: Recruit, train, and mentor store managers and staff to deliver exceptional customer service and operational efficiency.
- Strategic Planning: Develop and execute localized business plans, including inventory optimization, visual merchandising, and promotional campaigns.
- Performance Analysis: Monitor store performance metrics, conduct root-cause analysis, and implement corrective actions to drive continuous improvement.
- Stakeholder Collaboration: Liaise with marketing, supply chain, and finance teams to align regional strategies with corporate objectives.
- Customer Experience: Elevate in-store and digital customer experiences to enhance brand loyalty and repeat business.
- Market Expansion: Identify and evaluate new store locations, negotiating leases and managing store openings in high-potential areas.
Qualifications
- Proven Experience: Minimum 5+ years in retail operations management, preferably in health/beauty, FMCG, or multi-store environments.
- Leadership Skills: Demonstrated ability to lead and inspire large teams in a fast-paced, high-volume retail setting.
- Financial Acumen: Strong understanding of P&L management, budgeting, and cost-control strategies.
- Analytical Mindset: Proficiency in data analysis tools (e.g., Excel, BI tools) to track KPIs and drive data-informed decisions.
- Local Market Knowledge: Familiarity with Bali’s retail landscape, consumer behavior, and regulatory environment is a plus.
- Communication: Excellent English proficiency (written and verbal); Indonesian language skills are advantageous.
- Mobility: Willingness to travel frequently across assigned regions and relocate to Bali if required.
- Education: Bachelor’s degree in Business Administration, Retail Management, or a related field.