job description
Join LC Bigmak Burger Inc. as a Regional Manager (Central) and lead the charge in driving operational excellence, compliance, and strategic growth across our retail network. In this pivotal role, you will oversee multiple store locations, ensuring consistent brand standards, exceptional customer experiences, and financial performance. Your leadership will empower teams, optimize processes, and fuel expansion in a dynamic, fast-paced industry.
Based in the vibrant regions of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), you’ll combine strategic vision with hands-on execution to elevate our market presence. This is a unique opportunity for a results-driven professional to shape the future of a leading consumer brand while enjoying the work-life balance of Indonesia’s most sought-after destinations.
Responsibility
- Operational Leadership: Oversee day-to-day operations of assigned regional stores, ensuring adherence to company policies, SOPs, and quality standards.
- Performance Management: Monitor KPIs (sales, profitability, customer satisfaction) and implement data-driven strategies to exceed targets.
- Team Development: Recruit, train, and mentor store managers and staff to foster a high-performance culture and low turnover.
- Compliance & Audits: Conduct regular field visits to assess compliance with health, safety, and brand guidelines, addressing gaps proactively.
- Stakeholder Collaboration: Liaise with corporate teams (marketing, supply chain, HR) to align regional execution with company-wide initiatives.
- Cost Optimization: Identify opportunities to reduce operational costs without compromising service or product quality.
- Market Expansion: Support new store openings, site selections, and local marketing campaigns to drive regional growth.
- Customer Experience: Champion a customer-centric approach, resolving escalations and ensuring consistent brand loyalty.
Qualifications
- Proven Experience: Minimum 5 years in retail management, with at least 2 years in a multi-unit or regional leadership role.
- Industry Knowledge: Background in QSR (Quick Service Restaurants), F&B, or consumer retail is highly preferred.
- Leadership Skills: Demonstrated ability to lead cross-functional teams, inspire staff, and drive accountability.
- Analytical Mindset: Proficiency in interpreting financial reports, sales data, and operational metrics to inform decisions.
- Communication: Excellent English proficiency (written and verbal) with strong negotiation and presentation skills.
- Mobility: Willingness to travel frequently within the assigned region (Bali) and occasionally to other areas as needed.
- Tech-Savvy: Comfortable using POS systems, ERP software, and Microsoft Office/Google Workspace.
- Education: Bachelor’s degree in Business Administration, Management, or a related field (or equivalent experience).