job description
Are you a people-person with a passion for delivering exceptional service? TG Group Pte Ltd is seeking a dedicated and professional Quality Service Casual Officer to join our team on a 1-year contract basis. Located in the vibrant Singapore River area, this role is perfect for motivated individuals who thrive in a fast-paced environment and enjoy ensuring operational excellence.
As a Quality Service Casual Officer, you will be the face of our organization, responsible for facilitating smooth daily operations and ensuring that every stakeholder has a positive experience. You will handle inquiries, manage operational workflows, and provide administrative support in a structured, professional setting. If you possess excellent communication skills, a problem-solving mindset, and a commitment to high-quality service, we would love to hear from you.
We offer a supportive working culture, competitive compensation, and the opportunity to gain valuable experience within a leading organization. Join us and make a tangible impact on our daily service delivery.
Responsibility
- Manage front-line enquiries and provide prompt, accurate information to clients and visitors.
- Support daily administrative tasks to ensure the seamless execution of operational workflows.
- Monitor and maintain service quality standards across all touchpoints.
- Handle documentation, data entry, and filing tasks with high attention to detail.
- Collaborate with internal teams to resolve operational issues or service complaints efficiently.
- Prepare regular reports on service performance and operational status.
- Assist in the coordination of office logistics and inventory management as required.
Qualifications
- Minimum GCE 'O' Levels, 'A' Levels, or a Diploma in Business/Administration or related fields.
- Prior experience in customer service, hospitality, or administrative support is highly advantageous.
- Strong interpersonal and communication skills, with the ability to engage confidently with diverse groups.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Proven ability to remain composed and professional under pressure.
- A proactive attitude with a strong sense of responsibility and integrity.
- Ability to commit to a full 1-year contract duration.