job description
Data Connect Technologies Pte Ltd is seeking a dynamic and results-driven Project Manager / Service Delivery Manager to lead our IT solutions and digital transformation initiatives in Bali. This role is pivotal in ensuring seamless project execution, client satisfaction, and operational excellence in a fast-paced, technology-driven environment.
As a key member of our team, you will oversee end-to-end project lifecycles, from planning and resource allocation to delivery and post-implementation review. Your expertise in IT service management, stakeholder engagement, and process optimization will drive the success of our projects across diverse industries. Based in the vibrant hub of Canggu, Bali, you’ll collaborate with cross-functional teams to deliver innovative solutions that align with business objectives and exceed client expectations.
This is a unique opportunity to shape the future of digital connectivity in Southeast Asia while enjoying the work-life balance that Bali’s inspiring environment offers.
Responsibility
- Lead and manage IT projects from initiation to closure, ensuring adherence to scope, timeline, budget, and quality standards.
- Develop and maintain project plans, risk assessments, and mitigation strategies to minimize disruptions.
- Coordinate with internal teams (development, QA, support) and external stakeholders to align project deliverables with business goals.
- Monitor project performance using KPIs, metrics, and reporting tools, providing actionable insights to senior management.
- Drive service delivery excellence by optimizing processes, improving efficiency, and ensuring SLA compliance.
- Act as the primary point of contact for clients, addressing concerns, managing expectations, and fostering long-term relationships.
- Identify opportunities for upselling or cross-selling services based on client needs and market trends.
- Stay abreast of emerging technologies and industry best practices to recommend innovative solutions.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. Master’s degree or PMP certification is a plus.
- Proven 5+ years of experience in IT project management or service delivery, preferably in a technology or consulting firm.
- Strong proficiency in project management methodologies (Agile, Scrum, Waterfall) and tools (JIRA, Trello, MS Project).
- Excellent stakeholder management and communication skills, with the ability to tailor messaging for technical and non-technical audiences.
- Demonstrated ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment.
- Experience with ITIL frameworks, service level agreements (SLAs), and vendor management.
- Analytical mindset with problem-solving skills and a data-driven approach to decision-making.
- Fluency in English (written and verbal); proficiency in Indonesian (Bahasa) is advantageous.