job description
Join RICH MILLION CORPORATION SDN BHD as a Bellman in the heart of Bali’s vibrant hospitality scene! We are seeking a polished, guest-focused professional to deliver exceptional service in our luxury hotel properties across Kuta, Badung. As the first and last point of contact for our guests, you will play a pivotal role in creating memorable arrivals and departures.
This is more than just a job—it’s an opportunity to be part of a world-class team in one of the most sought-after tourist destinations in Southeast Asia. If you thrive in a dynamic environment, take pride in impeccable service, and enjoy interacting with international guests, we want to hear from you!
Bali’s booming tourism industry offers unparalleled career growth in hospitality. With competitive compensation, professional development, and the chance to work in stunning resort settings, this role is perfect for ambitious individuals passionate about guest satisfaction.
Responsibility
- Greet guests warmly upon arrival and assist with luggage handling, ensuring a seamless check-in experience.
- Escort guests to their rooms, providing a brief orientation of hotel facilities and amenities.
- Coordinate with the front desk and valet team to manage guest arrivals and departures efficiently.
- Assist guests with special requests, such as arranging transportation, storing luggage, or providing local recommendations.
- Maintain a clean and organized lobby area, including luggage storage and bell carts.
- Handle guest inquiries professionally and resolve any service-related issues promptly.
- Ensure all luggage is tagged, secured, and delivered to the correct rooms without damage.
- Uphold the highest standards of grooming, punctuality, and professionalism at all times.
Qualifications
- Minimum 1 year of experience as a Bellman, Porter, or in a similar guest services role within the hospitality industry.
- Excellent communication skills in English; additional languages (e.g., Mandarin, Japanese) are a plus.
- Strong physical stamina to lift and transport heavy luggage (up to 25 kg) frequently.
- Impeccable personal presentation with a friendly, approachable demeanor.
- Ability to work flexible shifts, including early mornings, late evenings, weekends, and public holidays.
- Basic knowledge of local attractions, transportation, and hotel services to assist guests effectively.
- Proven ability to work under pressure while maintaining a positive attitude.
- High school diploma or equivalent; hospitality certification is advantageous.