job description
Join Business Process Outsourcing International, Inc. as a Product Assistant in the vibrant heart of Bali! This is your chance to bridge the gap between customers and cutting-edge technical products while enjoying the dynamic work culture of Canggu, Ubud, or Denpasar.
In this role, you’ll serve as the first point of contact for customer inquiries, providing clear, empathetic, and technically accurate support. Your ability to simplify complex product details will empower clients to make informed decisions, driving satisfaction and loyalty. Whether you’re troubleshooting, explaining features, or gathering feedback, your contributions will directly shape product improvements and customer experiences.
We’re looking for a detail-oriented professional with a passion for technology and a knack for communication. If you thrive in a collaborative environment and enjoy solving problems, this opportunity in Bali’s thriving business hub is perfect for you.
Responsibility
- Provide exceptional customer support via phone, email, and chat, addressing inquiries about technical products with clarity and professionalism.
- Collaborate with cross-functional teams (e.g., product development, marketing) to relay customer feedback and contribute to product enhancements.
- Create and maintain product documentation, including FAQs, guides, and tutorials to improve user understanding.
- Assist in onboarding new clients, ensuring a smooth transition and comprehensive understanding of product features.
- Monitor and analyze customer interactions to identify trends, pain points, and opportunities for service improvement.
- Conduct product demonstrations and training sessions for clients or internal teams as needed.
- Stay updated on product updates and industry trends to provide accurate and relevant information.
- Resolve technical issues escalated by customers, coordinating with IT or engineering teams when necessary.
Qualifications
- Bachelor’s degree in Business, Communications, IT, or a related field (or equivalent work experience).
- Proven experience in customer service, technical support, or a similar role, preferably in the ICT sector.
- Strong verbal and written communication skills in English; additional languages are a plus.
- Familiarity with technical products or software and the ability to explain complex concepts in simple terms.
- Proficiency in CRM tools, helpdesk software, or Microsoft Office Suite.
- Excellent problem-solving and analytical skills with a customer-centric approach.
- Ability to work independently and collaboratively in a fast-paced, multicultural environment.
- Willingness to relocate to or already based in Bali (Canggu, Ubud, Denpasar, etc.).