job description
Join La Casa del Habano Bali, an exclusive destination for premium cigar enthusiasts, as a Sales Assistant. This is your opportunity to work in a luxury retail environment, representing one of the most prestigious brands in the tobacco industry under the renowned LYD Bali Group.
As a Sales Assistant, you will play a pivotal role in delivering exceptional customer service, driving sales, and maintaining the sophisticated ambiance of our boutique. Your passion for sales, combined with your ability to engage high-end clientele, will contribute to an unparalleled shopping experience. Fluent English is essential, as you’ll interact with international visitors and connoisseurs from around the globe.
If you thrive in a dynamic, customer-focused setting and have a knack for upselling premium products, we invite you to apply and become part of our elite team in Bali’s most sought-after locations.
Responsibility
- Provide exceptional customer service to a diverse, high-end clientele, ensuring a personalized and memorable shopping experience.
- Demonstrate in-depth product knowledge of premium cigars, accessories, and related merchandise to educate and assist customers.
- Achieve and exceed sales targets through effective upselling, cross-selling, and promotional strategies.
- Maintain a pristine store appearance, including product displays, inventory organization, and cleanliness.
- Process transactions accurately using POS systems and handle cash, credit, and digital payments with integrity.
- Assist in inventory management, including stock replenishment, tracking, and reporting discrepancies.
- Collaborate with the team to execute marketing initiatives, such as in-store promotions, events, and loyalty programs.
- Stay updated on industry trends, new product launches, and company policies to provide informed recommendations.
Qualifications
- Fluent English (written and verbal) is mandatory; additional languages (e.g., Spanish, Mandarin, Russian) are a plus.
- Proven sales experience in retail, hospitality, or luxury goods, with a track record of meeting or exceeding targets.
- Strong interpersonal and communication skills, with the ability to build rapport with international customers.
- Passion for customer service excellence and a proactive, solution-oriented mindset.
- Basic knowledge of cigars, tobacco products, or luxury retail is advantageous but not required (training provided).
- Ability to work flexible hours, including weekends, evenings, and public holidays, as needed.
- Impeccable grooming and professional appearance, aligning with the brand’s luxury standards.
- Familiarity with POS systems and inventory management tools is a plus.