job description
Join TTEC as a Premium Healthcare Account Specialist and take your career to the next level in a dynamic, customer-focused environment. This role offers a competitive salary of up to ₱31,500 per month, plus a ₱10,000 bonus, providing you with the opportunity to grow professionally while making a meaningful impact on healthcare customer experiences.
As part of our team, you will work closely with a dedicated team leader, contributing to the success of our customer experience initiatives. Your role will involve handling premium healthcare accounts, ensuring exceptional service delivery, and driving customer satisfaction. This is a fantastic opportunity for individuals who are passionate about healthcare, customer service, and professional growth.
At TTEC, we value our employees and provide a supportive work environment with opportunities for career advancement. If you are a motivated professional looking to step up in your career, this role is perfect for you.
Responsibility
- Handle premium healthcare accounts with a focus on delivering exceptional customer service.
- Respond to customer inquiries and resolve issues efficiently and professionally.
- Collaborate with the team leader and other team members to achieve customer experience goals.
- Maintain accurate records of customer interactions and transactions.
- Provide feedback and suggestions to improve customer service processes.
- Ensure compliance with company policies and healthcare industry regulations.
- Participate in training and development programs to enhance skills and knowledge.
- Contribute to a positive and productive team environment.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Previous experience in customer service, preferably in the healthcare industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in using customer service software and tools.
- Ability to work independently and as part of a team.
- Willingness to work in a fast-paced and dynamic environment.
- Commitment to providing exceptional customer service.