job description
Join Bioskin Holdings Pte Ltd, a leader in premium wellness and beauty solutions, as a Customer Service Consultant in the vibrant heart of Bali. This is a unique opportunity to represent a globally recognized brand while delivering exceptional service in one of the world’s most sought-after destinations.
As the face of our company, you will manage front desk operations, handle client inquiries with professionalism, and ensure every interaction reflects our commitment to excellence. Your role is pivotal in shaping customer experiences, resolving concerns, and driving service standards to new heights. Whether coordinating appointments, processing feedback, or streamlining communication, your expertise will directly contribute to our brand reputation and client satisfaction.
Based in Kuta, Badung, you’ll thrive in a dynamic, multicultural environment where luxury meets hospitality. If you’re passionate about customer care, detail-oriented, and eager to grow in the wellness industry, we’d love to hear from you.
Responsibility
- Manage front desk operations with efficiency, ensuring a seamless check-in/out process for clients.
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy.
- Coordinate appointments, bookings, and follow-ups using CRM systems to optimize client schedules.
- Address customer inquiries, complaints, and feedback promptly, offering tailored solutions to enhance satisfaction.
- Collaborate with cross-functional teams to improve service standards and implement best practices.
- Maintain accurate records of client interactions and transactions in compliance with company policies.
- Upsell premium products and services by identifying client needs and recommending suitable options.
- Stay updated on industry trends and product knowledge to provide expert advice to customers.
Qualifications
- Minimum 2 years of experience in customer service, hospitality, or retail, preferably in a luxury or wellness setting.
- Excellent English communication skills (written and verbal); proficiency in Bahasa Indonesia is a plus.
- Strong interpersonal and problem-solving skills with a customer-centric approach.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Highly organized with time-management skills to prioritize tasks effectively.
- Passion for the beauty and wellness industry with a desire to deliver exceptional service.
- Diploma or Bachelor’s degree in Business, Hospitality, or related fields is advantageous.