job description
Join Vads Indonesia as a Customer Service Representative in the heart of Bali’s thriving tourism hub! This is your opportunity to deliver exceptional face-to-face service to international and local clients in one of the world’s most sought-after destinations—Badung, Bali (covering Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, and Kuta).
As a key member of our team, you’ll represent leading brands in hospitality, travel, and customer experience, ensuring every interaction leaves a lasting positive impression. Whether assisting visitors with inquiries, resolving concerns, or providing personalized recommendations, your role is vital in shaping unforgettable experiences.
We offer a competitive salary, professional growth opportunities, and the chance to work in a dynamic, multicultural environment. If you’re passionate about service excellence and thrive in fast-paced settings, we’d love to hear from you!
Responsibility
- Provide high-quality face-to-face customer service to clients, visitors, and guests in a professional and friendly manner.
- Handle inquiries, complaints, and requests efficiently, ensuring timely and accurate resolutions.
- Assist customers with bookings, reservations, and product/service information for hospitality and tourism-related needs.
- Maintain detailed records of customer interactions, transactions, and feedback in CRM systems.
- Collaborate with cross-functional teams to improve service standards and customer satisfaction.
- Stay updated on company policies, promotions, and industry trends to provide informed recommendations.
- Uphold brand reputation by adhering to service protocols and professional conduct at all times.
- Participate in training programs to enhance communication, problem-solving, and product knowledge.
Qualifications
- Minimum high school diploma or equivalent; bachelor’s degree in Hospitality, Business, or related fields is a plus.
- Proven experience in customer service, hospitality, or call center roles (1+ years preferred).
- Excellent English communication skills (written and verbal); proficiency in Indonesian is advantageous.
- Strong interpersonal and active listening skills with a customer-centric approach.
- Ability to work under pressure and handle multiple tasks in a fast-paced environment.
- Familiarity with CRM software and basic computer applications (e.g., Microsoft Office).
- Flexible to work rotating shifts, including weekends and holidays, as required.
- Passionate about delivering exceptional service with a positive and professional attitude.