job description
Join IBEX Global Solutions as a PMO Manager and take the lead in shaping the future of Business Process Outsourcing (BPO) programs in Bali. This is a unique opportunity to drive end-to-end client launches, optimize project workflows, and contribute to the next generation of scalable, high-impact BPO solutions.
In this dynamic role, you will collaborate with cross-functional teams to ensure seamless project execution, align business objectives with operational strategies, and deliver exceptional value to global clients. Based in the vibrant and fast-growing business hubs of Bali, you’ll work in a forward-thinking environment that values innovation, efficiency, and client success.
If you’re a strategic thinker with a passion for project management and a track record of delivering results in the BPO or service industry, we want to hear from you. Elevate your career while enjoying the work-life balance that Bali’s unique culture and lifestyle offer.
Responsibility
- Lead the end-to-end management of new client onboarding and BPO program launches, ensuring timely and within-budget delivery.
- Develop and implement PMO frameworks, methodologies, and best practices to standardize project execution across the organization.
- Collaborate with stakeholders, clients, and internal teams to define project scopes, timelines, and resource allocation.
- Monitor project KPIs, risks, and dependencies, proactively mitigating issues to maintain project health.
- Drive process improvements and automation initiatives to enhance operational efficiency and scalability.
- Prepare and present executive reports on project status, milestones, and ROI to senior leadership.
- Ensure compliance with industry standards, client SLAs, and internal policies throughout the project lifecycle.
- Mentor and guide project teams to foster a culture of accountability, collaboration, and continuous improvement.
Qualifications
- Bachelor’s degree in Business Administration, Project Management, or a related field. PMP, PRINCE2, or Scrum certification is a plus.
- Minimum 5+ years of experience in Project Management or PMO roles, preferably in the BPO, IT, or service industry.
- Proven track record of managing complex, multi-stakeholder projects from initiation to closure.
- Strong expertise in project management tools (e.g., JIRA, Asana, MS Project) and methodologies (Agile, Waterfall).
- Excellent communication, negotiation, and leadership skills to influence and align diverse teams.
- Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
- Experience in risk management, budgeting, and resource planning for large-scale projects.
- Fluency in English (written and verbal) is mandatory; additional languages are a plus.