job description
Join St. Luke's Medical Center as a Patient Safety Officer and play a pivotal role in enhancing healthcare quality and safety standards in our expanding operations in Bali, Indonesia. This position offers a unique opportunity to contribute to a world-class medical institution while enjoying the vibrant culture and lifestyle of one of Southeast Asia’s most sought-after destinations.
As a Patient Safety Officer, you will provide technical and administrative support to senior management, ensuring compliance with international healthcare safety protocols, risk management frameworks, and continuous quality improvement initiatives. Your expertise will directly impact patient outcomes, operational efficiency, and the reputation of our medical center as a leader in safe, high-quality care.
We are seeking a detail-oriented, proactive professional with a passion for healthcare excellence. If you thrive in a dynamic environment and are committed to fostering a culture of safety, this role is your chance to make a meaningful difference in the lives of patients and healthcare providers alike.
Responsibility
- Develop, implement, and monitor patient safety policies and procedures in alignment with local and international healthcare standards (e.g., JCI, WHO).
- Conduct root cause analysis (RCA) for adverse events, near-misses, and sentinel events, and recommend corrective actions.
- Lead risk assessment initiatives to identify potential hazards in clinical and non-clinical processes.
- Collaborate with cross-functional teams to design and deliver patient safety training programs for staff at all levels.
- Oversee the incident reporting system, ensuring timely documentation, investigation, and follow-up.
- Analyze patient safety data and generate reports to track trends, measure performance, and drive data-informed improvements.
- Serve as a liaison between clinical departments, senior management, and regulatory bodies on safety-related matters.
- Promote a culture of transparency and accountability by encouraging open communication about safety concerns.
Qualifications
- Bachelor’s degree in Nursing, Medicine, Public Health, or a related field; Master’s degree is a plus.
- Minimum 3 years of experience in healthcare quality management, patient safety, or risk management.
- Certification in Patient Safety (e.g., CPPS, CPSO) or equivalent is highly desirable.
- In-depth knowledge of healthcare accreditation standards (JCI, ISO, or local equivalents).
- Strong analytical and problem-solving skills, with experience in RCA and FMEA methodologies.
- Excellent communication and interpersonal skills to engage stakeholders at all levels.
- Proficiency in data analysis tools (e.g., Excel, statistical software) and healthcare IT systems.
- Fluency in English; knowledge of Indonesian (Bahasa) is an advantage.