job description
Join Sunfert International Fertility Centre, a pioneer in reproductive health, as a Patient Care Coordinator & Front Desk Cashier in the heart of Bali. This is your opportunity to make a meaningful difference in patients’ lives while working in a supportive, cutting-edge medical environment.
As the first point of contact for our clinic, you’ll blend exceptional customer service with administrative precision, ensuring every patient feels welcomed, informed, and cared for. Your role is vital in maintaining the smooth operation of our front desk, handling financial transactions, and fostering a warm, professional atmosphere that aligns with our mission of hope and healing.
Based in Kuta, Badung, this position offers a unique chance to work in a multicultural setting with a team dedicated to excellence in fertility care. Whether you’re scheduling appointments, processing payments, or addressing patient inquiries, your attention to detail and compassionate approach will directly impact our patients’ experience.
Responsibility
- Greet and assist patients with professionalism and empathy, ensuring a positive first impression of the clinic.
- Manage front desk operations, including appointment scheduling, check-ins, and patient record updates.
- Process cash and digital payments accurately, issue receipts, and maintain financial records in compliance with clinic policies.
- Handle patient inquiries via phone, email, and in-person, providing clear and compassionate communication.
- Coordinate with medical staff to ensure seamless patient flow and timely service delivery.
- Maintain a clean, organized, and welcoming reception area with all necessary supplies and materials.
- Assist in administrative tasks, such as filing, data entry, and preparing patient documentation.
- Uphold confidentiality and HIPAA compliance in all patient interactions and record-keeping.
Qualifications
- Minimum Diploma or Bachelor’s degree in Business Administration, Healthcare Management, or related fields.
- Proven experience in customer service, cashiering, or front desk roles, preferably in a healthcare setting.
- Excellent communication skills in English (additional languages are a plus).
- Strong organizational and multitasking abilities with attention to detail.
- Proficiency in basic computer applications (e.g., MS Office, clinic management software).
- Ability to handle sensitive situations with discretion and empathy.
- Familiarity with medical terminology and administrative procedures is advantageous.
- Willingness to work in a fast-paced, patient-centered environment in Kuta, Bali.