job description
Are you passionate about delivering exceptional customer service in a dynamic airport environment? We are seeking a dedicated Passenger Handling Assistant to join our team at Kuala Lumpur International Airport. In this role, you will play a crucial part in ensuring smooth and efficient passenger experiences, from check-in to boarding. If you thrive in fast-paced settings and enjoy interacting with people from diverse backgrounds, this is the perfect opportunity for you!
As a Passenger Handling Assistant, you will be the face of our airline, providing assistance and support to travelers while maintaining high standards of professionalism and courtesy. This role offers a competitive salary, opportunities for career growth, and the chance to work in one of the busiest airports in Southeast Asia.
Join us and become part of a team that values excellence, teamwork, and customer satisfaction. Apply today and take the first step toward an exciting career in the aviation industry!
Responsibility
- Assist passengers with check-in, boarding, and baggage handling processes.
- Provide clear and accurate information regarding flight schedules, gate assignments, and travel procedures.
- Handle passenger inquiries and resolve issues in a professional and courteous manner.
- Ensure compliance with safety and security regulations at all times.
- Coordinate with ground staff and airline personnel to facilitate smooth operations.
- Maintain a clean and organized work environment at check-in counters and boarding gates.
- Assist passengers with special needs, including elderly travelers, unaccompanied minors, and individuals with disabilities.
- Process travel documents and verify passenger identification as required.
Qualifications
- Malaysian citizenship.
- Minimum STPM or Diploma in any field.
- Fluency in English; additional languages are a plus.
- Strong communication and interpersonal skills.
- Ability to work in shifts, including weekends and public holidays.
- Customer-focused mindset with a problem-solving attitude.
- Basic computer skills for check-in and reservation systems.
- Previous experience in customer service or hospitality is an advantage.