job description
Join ACHIEVE Group as an Operations Team Leader (Retail Fulfilment) and take the lead in driving operational excellence in Bali's dynamic retail landscape. This role is perfect for individuals who thrive in leadership positions, enjoy optimizing processes, and are passionate about delivering exceptional customer experiences.
As the Operations Team Leader, you will oversee a team of dedicated professionals, ensuring smooth and efficient retail fulfilment operations. Your leadership will be instrumental in maintaining high standards of service, improving workflows, and fostering a collaborative work environment. If you are a proactive problem-solver with a keen eye for detail and a commitment to operational excellence, this is the opportunity for you.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will have the chance to work in a dynamic and culturally rich environment. ACHIEVE Group is committed to supporting your professional growth and providing a rewarding career path in the retail and consumer products industry.
Responsibility
- Lead and manage a team of retail fulfilment staff, ensuring high performance and productivity.
- Oversee daily operations, including order processing, inventory management, and logistics coordination.
- Implement and monitor operational procedures to enhance efficiency and customer satisfaction.
- Collaborate with cross-functional teams to streamline processes and resolve operational challenges.
- Conduct regular performance reviews and provide coaching and development opportunities for team members.
- Ensure compliance with company policies, safety regulations, and quality standards.
- Analyze operational data to identify trends, inefficiencies, and areas for improvement.
- Foster a positive and inclusive work environment that encourages teamwork and innovation.
Qualifications
- Proven experience in a leadership role within retail, logistics, or fulfilment operations.
- Strong organizational and problem-solving skills with a focus on process improvement.
- Excellent communication and interpersonal skills to effectively lead and motivate a team.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Proficiency in using operational software and tools for inventory and order management.
- Knowledge of retail industry best practices and customer service standards.
- Flexibility to adapt to changing business needs and operational demands.
- A proactive and results-driven mindset with a commitment to continuous improvement.