job description
Join NAZELIA AESTHETICS SDN BHD as an Operations Manager in our state-of-the-art aesthetic clinic in Bali. If you are passionate about building efficient systems, developing high-performing teams, and driving measurable business growth, this is your opportunity to lead operational excellence in a dynamic and fast-paced healthcare environment.
As the backbone of our clinicâs daily operations, you will oversee administrative, clinical, and customer service functions to ensure seamless delivery of premium aesthetic services. Your strategic mindset and leadership will play a pivotal role in enhancing patient satisfaction, optimizing workflows, and maintaining the highest standards of quality and compliance.
Baliâs thriving medical tourism industry offers a unique platform to innovate and elevate the patient experience while working with cutting-edge technologies and a talented multidisciplinary team. If you thrive in a results-driven culture and are committed to operational excellence, we invite you to apply and help shape the future of aesthetic healthcare in one of the worldâs most sought-after destinations.
Responsibility
- Oversee daily clinic operations, ensuring smooth workflows, staff coordination, and adherence to standard operating procedures (SOPs).
- Develop and implement operational policies, processes, and KPIs to enhance efficiency, productivity, and patient satisfaction.
- Manage inventory, procurement, and vendor relationships to maintain optimal stock levels of medical supplies and equipment.
- Lead, mentor, and train administrative and clinical staff to foster a culture of excellence, accountability, and continuous improvement.
- Ensure compliance with local and international healthcare regulations, safety protocols, and quality assurance standards.
- Collaborate with the medical director and marketing team to align operational strategies with business growth objectives.
- Monitor financial performance, including budgeting, cost control, and revenue optimization, while identifying opportunities for operational savings.
- Handle patient inquiries, feedback, and escalations with professionalism, ensuring a premium customer experience at every touchpoint.
Qualifications
- Bachelorâs degree in Business Administration, Healthcare Management, or a related field. Masterâs degree is a plus.
- Minimum 5 years of experience in operations management, preferably in a healthcare, aesthetic clinic, or luxury service industry.
- Proven track record in process improvement, team leadership, and financial management.
- Strong knowledge of healthcare regulations, HIPAA/GDPR compliance, and clinical workflows.
- Excellent communication, problem-solving, and stakeholder management skills.
- Proficiency in clinic management software, ERP systems, and Microsoft Office Suite.
- Fluency in English; proficiency in Bahasa Indonesia is highly advantageous.
- Ability to work in a fast-paced, multicultural environment with a customer-centric approach.