job description
Are you a strategic thinker with a passion for streamlining complex workflows through cutting-edge technology? Pinnacle Performance Limited is seeking a high-caliber Operations Lead to join our Manila team. In this pivotal role, you will be the architect of our internal operational systems, ensuring that our infrastructure is not only efficient but also highly scalable.
You will play a critical role in bridging the gap between business objectives and technical execution. By leveraging advanced automation platforms, AI-driven solutions, and a robust suite of digital tools, you will optimize our processes to achieve unparalleled performance. We are looking for a leader who can analyze existing bottlenecks, implement innovative technological solutions, and drive continuous improvement across all departments. If you thrive in a fast-paced environment and have a proven track record of operational excellence, we want to hear from you.
Responsibility
- Design, implement, and maintain scalable operational systems to drive organizational efficiency.
- Spearhead the integration of AI-driven tools and automation platforms to optimize manual workflows.
- Monitor and analyze operational performance metrics, providing actionable insights to senior leadership.
- Lead cross-functional teams in the adoption of new digital tools and best practices.
- Identify operational bottlenecks and deploy high-impact technical solutions to resolve them.
- Ensure 100% accuracy and compliance in all executed operational workflows and data handling.
- Collaborate with stakeholders to align operational strategy with company growth objectives.
Qualifications
- Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field.
- Minimum of 5+ years of experience in operations management, process improvement, or systems architecture.
- Expertise in implementing automation platforms (e.g., Zapier, Make, UiPath) and AI integration tools.
- Strong analytical mindset with the ability to translate complex data into operational strategy.
- Proficiency in project management software (Jira, Asana, Monday.com) and ERP systems.
- Excellent leadership skills with a proven ability to manage and motivate high-performing teams.
- Exceptional problem-solving skills and a proactive approach to technical challenges.