job description
Join our dynamic team as an Operations & Aftersales Executive and play a pivotal role in ensuring seamless vehicle delivery and exceptional aftersales service. This position is ideal for a detail-oriented professional with a passion for customer satisfaction and operational excellence. You will be responsible for coordinating logistics, managing aftersales operations, and maintaining strong relationships with clients and service providers.
Based in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this role offers a unique opportunity to work in a fast-paced environment while enjoying the beauty and culture of Indonesia. If you are a proactive individual with excellent organizational skills and a commitment to delivering high-quality service, we invite you to apply and become a key contributor to our success.
Responsibility
- Coordinate and oversee the delivery of vehicles to ensure timely and accurate fulfillment of customer orders.
- Manage aftersales operations, including warranty claims, service requests, and customer inquiries.
- Develop and maintain strong relationships with clients, service providers, and internal teams to ensure smooth operations.
- Monitor and report on operational performance, identifying areas for improvement and implementing solutions.
- Ensure compliance with company policies, industry regulations, and quality standards.
- Collaborate with the sales team to provide exceptional customer service and support.
- Handle documentation and record-keeping related to vehicle deliveries and aftersales services.
- Participate in training and development programs to enhance skills and knowledge.
Qualifications
- Bachelor's degree in Business Administration, Logistics, or a related field.
- Proven experience in operations, logistics, or aftersales service, preferably in the automotive industry.
- Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Proficiency in using office software and CRM systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of industry regulations and quality standards.
- Willingness to travel and work flexible hours as needed.