job description
Join Warung Guling Pak Made, a renowned name in Bali's hospitality and tourism sector, as an Operational Manager. This is a unique opportunity to lead and optimize operations across our vibrant locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. You will play a pivotal role in ensuring seamless service delivery, enhancing guest experiences, and driving operational excellence in a dynamic and culturally rich environment.
As part of our team, you will enjoy a competitive salary ranging from IDR 6,000,000 to IDR 8,000,000 per month, along with a monthly bonus based on performance. This contract position offers a chance to grow within a company that values innovation, teamwork, and a passion for hospitality.
If you are a motivated leader with a knack for problem-solving and a deep understanding of the hospitality industry, we invite you to apply and become a key player in our continued success.
Responsibility
- Oversee daily operations across multiple locations to ensure high standards of service and efficiency.
- Develop and implement operational policies and procedures to enhance productivity and guest satisfaction.
- Manage and mentor staff, fostering a positive work environment and promoting professional growth.
- Monitor financial performance, including budgeting and cost control, to maximize profitability.
- Coordinate with suppliers and vendors to ensure timely delivery of goods and services.
- Address and resolve guest complaints or issues promptly to maintain a high level of customer satisfaction.
- Conduct regular inspections and audits to ensure compliance with health, safety, and hygiene standards.
- Collaborate with the marketing team to promote the brand and attract new customers.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven experience in a managerial role within the hospitality or tourism industry.
- Strong leadership and team management skills with the ability to inspire and motivate staff.
- Excellent communication and interpersonal skills to interact effectively with guests and team members.
- Proficiency in financial management, including budgeting and cost analysis.
- Knowledge of local regulations and compliance standards in the hospitality sector.
- Ability to work under pressure and handle multiple tasks in a fast-paced environment.
- Fluency in English and Bahasa Indonesia is preferred.