job description
Are you a detail-oriented professional looking to advance your career in the fast-paced world of fintech and payment processing? SILVER EXPRESS CREATION MY LIMITED is currently seeking a highly motivated Operation Specialist to join our dynamic team in Iskandar Puteri. In this role, you will be the backbone of our daily financial operations, ensuring that payment flows are seamless, secure, and customer-focused.
As an Operation Specialist, you will bridge the gap between complex backend system processes and the end-user experience. You will be responsible for monitoring transaction integrity, resolving discrepancies, and providing top-tier support for payment-related inquiries. We are looking for an individual who thrives in a collaborative environment and possesses the analytical mindset required to maintain high operational standards in a regulated financial landscape.
Responsibility
- Monitor and execute daily financial payment operations to ensure 100% processing accuracy.
- Proactively identify, investigate, and resolve transaction discrepancies within the business system.
- Provide expert-level customer service support, resolving payment-related inquiries via email and chat.
- Maintain compliance with internal security policies and anti-fraud protocols during all financial transactions.
- Collaborate with cross-functional teams to streamline operational workflows and improve system efficiency.
- Prepare daily, weekly, and monthly operational reports for management review.
- Assist in the onboarding and training of new team members on internal payment systems and SOPs.
Qualifications
- Diploma or Bachelor’s degree in Business, Finance, Accounting, or a related field.
- Minimum 1-2 years of experience in payment operations, fintech, or high-volume customer service.
- Proficiency in MS Office Suite, particularly Excel (pivot tables and VLOOKUPs).
- Excellent communication skills in English and Malay; fluency in additional languages is a plus.
- Strong analytical problem-solving skills with the ability to work under pressure.
- A proactive mindset with the ability to multitask effectively in a fast-paced environment.
- Familiarity with CRM tools and payment gateway interfaces is highly desirable.