job description
Are you a customer service professional looking for an exciting opportunity in Bali? Logix BPO is expanding its team and seeking Non-Voice Chat Support Specialists to join our pioneering international campaign. Be among the first to work on this dynamic account, providing top-tier support to global clients while enjoying the vibrant culture and lifestyle of Bali.
This role is perfect for individuals who thrive in fast-paced environments, possess excellent written communication skills, and are eager to grow in the customer service industry. Whether you're based in Canggu, Ubud, Denpasar, or any other part of Bali, this is your chance to join a forward-thinking company with a global reach.
Why Join Us?
- Work in a supportive, international team environment.
- Competitive salary and benefits package.
- Opportunities for career advancement and skill development.
- Flexible work arrangements with onsite options in Bali.
If you're passionate about delivering exceptional customer service and want to be part of a groundbreaking campaign, apply now!
Responsibility
- Provide timely and accurate responses to customer inquiries via chat.
- Resolve customer issues efficiently while maintaining a high level of professionalism.
- Document customer interactions and solutions in the company's CRM system.
- Collaborate with team members to improve customer service processes.
- Handle multiple chat conversations simultaneously without compromising quality.
- Escalate complex issues to the appropriate department when necessary.
- Maintain up-to-date knowledge of company products and services.
- Adhere to company policies and procedures to ensure consistent service delivery.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Minimum of 1 year of experience in customer service, preferably in a chat support role.
- Excellent written communication skills in English.
- Strong problem-solving and multitasking abilities.
- Proficiency in using chat support software and CRM tools.
- Ability to work independently and as part of a team.
- Willingness to work in shifts, including weekends and holidays.
- Based in Bali or willing to relocate to one of the specified locations.