job description
Join a dynamic financial services team as a Mortgage Servicing Specialist in the heart of Bali’s thriving business hub. This role offers a unique opportunity to support critical mortgage operations, including servicing, foreclosure administration, and property management, while contributing to a seamless customer experience in the banking and financial sector.
As part of a forward-thinking organization, you will play a pivotal role in ensuring compliance, accuracy, and efficiency in mortgage-related processes. Your expertise will help streamline operations, mitigate risks, and enhance client satisfaction in a fast-paced, detail-oriented environment.
Whether you’re a seasoned professional or an ambitious individual looking to advance in financial services, this position provides the platform to grow your career in one of the most in-demand sectors in Southeast Asia.
Responsibility
- Manage and process mortgage loan servicing activities, including payment applications, escrow administration, and account reconciliations.
- Oversee foreclosure proceedings, ensuring compliance with legal and regulatory requirements while minimizing financial losses.
- Coordinate with property management teams to handle REO (Real Estate Owned) assets, including inspections, maintenance, and disposition.
- Respond to customer inquiries and resolve issues related to mortgage accounts, foreclosures, or property operations with professionalism and accuracy.
- Prepare and review financial reports, loan statements, and servicing documentation to ensure data integrity and regulatory adherence.
- Collaborate with internal departments (e.g., legal, compliance, customer service) to streamline workflows and improve operational efficiency.
- Monitor delinquent accounts and implement loss mitigation strategies to reduce defaults and foreclosure rates.
- Stay updated on industry trends, regulatory changes, and best practices in mortgage servicing and foreclosure administration.
Qualifications
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Relevant certifications (e.g., AMP, CMB) are a plus.
- Minimum of 2-3 years of experience in mortgage servicing, foreclosure administration, or a similar role in the financial services industry.
- Strong understanding of mortgage loan products, servicing regulations (e.g., RESPA, TILA), and foreclosure processes.
- Proficient in mortgage servicing software (e.g., MERS, LPS, Black Knight) and Microsoft Office Suite (Excel, Word).
- Exceptional analytical, organizational, and problem-solving skills with a keen eye for detail.
- Excellent written and verbal communication skills in English, with the ability to explain complex financial concepts clearly.
- Ability to work independently, manage multiple priorities, and meet tight deadlines in a high-volume environment.
- Familiarity with property management, REO asset handling, or loss mitigation is highly desirable.